Bombardier services

Services

First choice for reliability, availability, maintainability, safety and value.

The Services division at Bombardier Transportation is a global leader in providing Operations and Maintenance, Component Repair and Overhaul, Services solutions, Asset Life Management and much more to help customers maximise value from their assets. With a truly international customer base from Australia to the U.S., from Sweden to South Africa, Bombardier Transportation continues to be the preferred partner.

Safety, people and product, remains the number one priority for Bombardier Transportation, who continually focus on not only meeting, but exceeding all appropriate regulatory standards. In parallel to safety, emphasis is placed on asset reliability and availability. Preventative maintenance regimes and prognostic analysis ensures the assets managed by Bombardier Transportation continue to perform to a high standard.

To learn more about how Bombardier Transportation can support your fleet, depot or operation in your region, please click on the contact link on the right hand side and get in touch.

#Anchor : Material solutions

Material solutions

Clients turn to Bombardier Transportation’s material solutions for a full spectrum of services.

Bombardier Transportation’s material solutions team offers a wide range of tailored services from ad hoc parts supply to a fully integrated supply chain solution that meets our clients’ rolling stock requirements. These solutions focus on maximizing material availability while ensuring cost effectiveness and financial certainty throughout the life of each fleet. The material solutions offering provides customers access to:

  • The most competitive pricing in the industry through a unified global sourcing and logistics network
  • Just-in-time delivery services that are tailored to the needs of each client
  • Safety stock on hand in Bombardier’s locally centralized stores with a shortened turnaround time
  • Original equipment manufacturer (OEM) quality and product assurance
  • The latest product innovations

Supply material

Using its international supply chain, Bombardier Transportation can provide material for many different vehicle types, including non-OEM ageing fleets. These services include:

  • Spare parts with a comprehensive warranty
  • Material kits for all aspects of maintenance and overhaul
  • Safety critical hardware kits
  • Blanket agreements that provide long-term fixed pricing
  • Comprehensive material supply agreements
  • Consignment stock
  • Float material

Manage material

Bombardier Transportation can combine material supply with demand planning to improve forecast accuracy, align inventory levels with demand cycles, and improve material availability. This can include availability commitments, inventory planning, logistics and supply chain management, thus, providing a comprehensive management service for all parts-related requirements.

Optimize material

Bombardier Transportation consistently focuses on optimizing material deliveries for each client through a comprehensive continuous improvement program. World class systems, processes, and tools allow a dedicated supply management team to accurately forecast the demand for each and every component in any given fleet.

Lean principles, scheduling agreements with suppliers, and direct-to-depot logistics are some of the means to further improve the cost, quality, delivery and use of the material supply.

Bombardier Services Welding
#Anchor : Component repair and overhaul

Component repair and overhaul

Component overhaul and repair are vital for rolling stock maintenance.

Overhaul and repair are the basis for reliability, availability, lifecycle costs and the value of the vehicle. Over the life of a vehicle key components will be optimized at set intervals many times to maintain safe and reliable performance.

Bombardier Transportation can provide a complete service, whether for repair or overhaul, for all components and systems during a vehicle’s lifetime. Bombardier Transportation’s asset knowledge and processes ensure high-quality, consistent results and a strong focus on customer service to keep turnaround times to a minimum.

This service is not limited to components where Bombardier Transportation is the original equipment manufacturer (OEM). We have extensive product knowledge and engineering support which enables us to extend this service to non-OEM products, including obsolete components.

Examples of components or systems

  • Bogies/trucks
  • Traction equipment
  • Auxiliary power systems
  • Train control systems
  • Pantographs
  • Wheel sets and gearboxes
  • Air conditioning systems
  • Passenger information systems
  • Brakes
#Anchor : Asset life management

Asset life management and vehicle modernization

Bombardier Transportation has supported and managed a large number of retrofit projects around the world to modernize, upgrade and overhaul rolling stock.

Retrofit projects focus on improving passenger experience by modernizing the asset with the latest comfort and technology solutions. Overhaul and modernization solutions improve not only the residual value of the assets but also the overall lifecycle cost. Bombardier Transportation also focuses on driving asset energy and operational efficiencies to optimize costs and improve return on investment.

This service is not exclusive to Bombardier Transportations rolling stock. Key modernization, upgrade and overhaul includes:

  • Information systems
  • Saloon layouts, including PRM facilities
  • Lighting, modern LED lighting
  • Luggage storage
  • Security including CCTV
  • Comfort, heating and air conditioning
  • Punctuality
  • Train availability and reliability
  • Diagnostic capabilities
  • Maintainability
  • Energy saving
  • Obsolescence management
  • Regulatory compliance
  • Lifecycle cost
  • Cyber security

Asset life management service scope

Asset life management programmes include the following key packages:

Crash, accident and vandalism repair

  • One-off repair service or framework agreement based on product knowledge, deep engineering skill, footprint, and/or strategic spares holding

Diesel locomotive re-engineering

  • Power upgrade
  • Major intervention on multiple systems to extend life
  • Prototype development to ensure the best solution on old vehicles and possible execution of series by customer using Bombardier Transportation kits of parts

Discrete systems

  • Energy management system: supply and fit, emphasizing ongoing analytical services
  • Passenger information systems
  • Automatic stop-start function of diesel engines
  • Heating, ventilation and air conditioning (HVAC) solutions
  • Energy savings on existing HVAC systems


Interiors upgrade:

  • Seating layouts to address changing customer needs
  • Interior finishes, environmental and maintenance improvements
  • Full interior upgrade

Hardware and software maintenance

  • Ongoing obsolescence management service ensuring availability of parts and software skills to support aging fleet

Heavy maintenance

  • Multi-system overhaul with partial execution at Bombardier Transportation component repair and overhaul sites
  • Series build may be executed by customers using Bombardier Transportation kits of parts.

Mid-life overhaul and life extension

  • Overhaul of diesel and electrical vehicles, including sub-system upgrades and bodyshell corrosion repairs where appropriate
  • Upgrade proposal in several packages to satisfy requirements on different line and signalling systems, and for different customer needs on cargo and passenger operation
  • Upgrade to align with latest standards

Modernization – life time extension

  • Major intervention on multiple systems to extend life
  • Prototype development to ensure the best solution with advanced technology on old vehicles and possible execution of series by customer using Bombardier Transportation kits of parts

Retrofit – systems exchange and upgrade

  • Single system upgrade including integration in the existing systems and prototype execution

Technical support

  • Technical assistance to identify and set up the best solution based on operational needs and financial return on investment

Traction replacement – electrical vehicles

  • Traction upgrade to insulated gate bi-polar transistor converter; may include upgrade of other system elements such as transformer or motors
  • Prototype development to ensure best solution with advanced technology on old vehicles and possible execution of series by customers using Bombardier Transportation kits of parts

Works execution model

Execution models available include:

  • Full execution of prototype and series production by Bombardier Transportation including design, supply of all materials, production, testing activities and support
  • Supply of material kits and technical support to allow the customer to execute the modernization/upgrade of the remaining fleet
  • Full execution of prototype and series production according to the customer’s design and documentation, including material, production and testing of the modified vehicles
  • Full execution of all work at customer’s facilities
Bombardier Techgnology & Digitalization
#Anchor : Technology and digitalization

ORBITA

Technology and digitalization

Automatic Vehicle Inspection System provides significant advantages in safety and cost.

Bombardier Transportation’s asset information management process integrates proven optical image and laser technology to capture key asset conditions with ORBITA, Bombardier’s state of the art predictive asset management toolset, and the depot’s maintenance management system to deliver seamless automated, intelligent maintenance instructions to a technician.

Traditional use of automated measurement systems tends to result in huge amounts of data being collected with little focus on extracting the knowledge from the data and converting it to actionable information. This results in depots being swamped with data and little effective benefit being brought to improvements in safety or reductions in the cost of maintenance.

Bombardier has proven capability to fully automate safety critical maintenance tasks using automated measurement inputs to prognostically forecast maintenance intervention. The use of AVIS to support delivery of an advanced maintenance strategy can enable improvement in safety, reduction in labour and material consumptions, the release of capacity on depot and a reduced total cost of ownership.

Automated Vehicle Inspection System

Bombardiers’ Automated Vehicle Inspection Service (AVIS) takes millions of current and historical data points from the measurement system and processes these in ORBITA, along with train borne data or data from other sources, and develops targeted alerts to focus on the individual instructions for maintenance. The aggregation of multiple data sources enables complex rules to be developed that cannot be processed manually by a human.

ORBITA

Alerts generated in ORBITA can automatically raise a maintenance action in the maintenance management system (Maximo) so that the correct intervention can be targeted at the optimum time. It is this end to end AVIS process which effectively means the train raises its own work instruction that sets Bombardier apart and allows the crystallization of multiple data points into the individual important actionable items.

Bombardier materials technician
#Anchor : Operations and maintenance

Operations and maintenance

Bombardier Transportation brings experience and technology to bear on ensuring availability, safety and reliability.

Bombardier Transportation provides a range of fleet, asset and infrastructure solutions that includes operations, maintenance and overhauls a variety of rail associated assets including but not limited to vehicles built by almost every major rolling-stock manufacturer in the transportation business (including locomotives, coaches, electrical multiple units, diesel multiple units, light rail vehicles and automatic people movers), maintenance depots, stations, sub stations, track infrastructure, bridges and buildings.

Bombardier Transportation recognizes the key challenges facing the rail industry today, such as ever-increasing passenger loads, aging infrastructure and fleets and increasing security and safety requirements as well as the demand for technology-driven solutions and has solutions for even the most complex challenges. Bombardier is a natural choice as strategic partner.

Crucial to our clients and the public is the highest possible fleet and system availability, reliability and safety. Delivering this day in and day out is Bombardier Transportation’s worldwide O&M team of more than 9,000 highly-skilled professionals dedicated to delivering O&M products and services that span every function within the rail industry. We solve operational challenges and provide solutions, Together we Move.

Regardless of the problem, Bombardier Transportation O&M has solutions to any array of challenges. Current O&M products, services and capabilities that Bombardier has within our portfolio of solutions include:

Fleet maintenance

  • Rollingstock maintenance of all major manufactured models and types
  • Maintenance regime development and optimization
  • Maintenance planning and scheduling
  • Maintenance depot throughput optimization
  • Maintenance activity optimization
  • FRACAS reliability and availability management
  • Asset management system implementation, including supply, management optimization and support
  • Asset utilization planning and optimization
  • Labour management and optimization
  • Material JIT, kitting and bundling
  • Technical, contractual, regulatory training program development
  • Application and qualification certification/re-certification
  • Inventory purchasing, sourcing, management and or client-based inventory optimization
  • Warranty support and extended warranty agreements
  • Development of standard operating procedures in line with contractual/regulatory best practices, obligations and expectations
  • Component repair, overhaul, supply and management
  • Total asset life management programs from cradle to grave

Facility systems and depot management

  • Design and delivery of efficient maintenance programs compliant to client and regulatory requirement
  • Regulatory permitting, testing, reporting, certification and compliance
  • Maintenance scheduling and planning
  • Depot/facility asset management implementation, management and optimization
  • Development of standard operating procedures in line with contractual/regulatory best practices obligations and expectations
  • Component repair, overhaul, supply and management

Train operations

  • Passenger train operating crew supply, oversight and management
  • Automated train operation management (driverless, closed-loop systems)
  • Train crew and train operating regulatory training and certification program development
  • Regulatory application and qualification certification/re-certification
  • Fit for duty, fatigue management and safety program development and management
  • Operating simulator protocols, testing and certification programs
  • System safety program design, development and governance
  • Crew base system optimization, validation, scheduling, planning, hiring and training
  • Development of train operations standard procedures and operating practices in line with contractual/regulatory best practices obligations and expectations
  • Customer service management including training of agents, ambassadors, representatives, call centre operations and management  
  • Freight/passenger railway/mixed-traffic operational interface agreements
  • Scheduling and timetable optimization

Infrastructure solutions

  • Main track right-of-way maintenance, testing, repair, design and construction
  • Bridge maintenance, repair, inspection and operation
  • Roadway crossing maintenance, repair, construction
  • Technical, contractual, regulatory training program development
  • Application and qualification certification/re-certification
  • Track maintenance heavy equipment supply, operation, maintenance and repair
  • Development of standard operating procedures in line with contractual/regulatory best practices obligations and expectations

Communication and signalling maintenance

  • Signalling system supply, installation, maintenance, inspection, testing and repair
  • Development of standard operating procedures in line with contractual/regulatory best practices, obligations and expectations
  • Component repair, overhaul, supply and management
  • Dispatch/control centre staffing, operation and management
  • Roadway operation traffic signal control and management

Fleet/System/Infrastructure technical support and solutions

  • Obsolescence management
  • In-house electronics repair and testing
  • Technology solutions
  • Modification/retrofit design, testing and application
  • Risk assessments
  • Engineering support, certification, assessments, case studies, safety cases and recommendations
  • Warranty support (Bombardier Transportation products and or others)
  • Product and hardware implementation, installation, testing and validation
  • Vendor and supplier identification, selection and recommendation
  • Product safety analysis and verification
  • Development of standard operating procedures in line with contractual/regulatory best practices obligations and expectations
  • Implementation and management of third party products and services
  • Integration of technologies and systems into vehicles, wayside and infrastructure
  • Workflow design, management and optimization
  • Integration and collaboration with key users of right-of-way
  • ISO/IRIS certification and management
  • Performance baseline evaluation, improvement plan and management
  • Equipment calibration management and solutions

Potential benefits that Bombardier can deliver to our clients

  • O&M solutions and best practices gained from over 140 O&M projects around the world
  • Improved fleet availability, reliability and operational efficiencies
  • Optimized inventory management allowing for lower on-hand inventory values
  • Maximized asset utilization and residual value
  • Reduced operating costs and increased operational efficiencies through technologies and best practices
Bombardier Support Services
#Anchor : Services solutions

Services solutions

Maturing vehicles require ongoing support – Bombardier Transportation provides it.

Bombardier Transportation offers a range of services to support an operator or asset owner in maintaining its fleet and mitigating risks as the vehicle matures. Bombardier Transportation provides these services automatically during the vehicles’ warranty period and as part of any maintenance contract, but also as separate services to operators and asset owners.

  • LEAN tools applications
  • Conditioned data support
  • Cyber security 
  • Performance deep dive
  • Process definition service
  • Software support
  • Obsolescence management services
  • Design authority
  • Innovation Driver Assistant Systems  
  • Mechatronic

LEAN tools applications

  • Implementing LEAN tools and processes in customer environment

Conditioned data support

  • Development of a full-connected remote train diagnostic to survey in live train status, improving reliability and availability
  • Train analyse and algorithm program to support maintenance, enabling a dynamical maintenance instead of a static one: Perform maintenance at the right time to improve Life-Cycle-Cost
  • Pre-detection and alert of failures by train data warning matrix

Process definition service

  • Close collaboration with client to design key processes by using best practices and support client’s organization in the implementation.

Software support

Bombardier offers a wide range of maintenance support solutions for vehicle and component software:

  • Core system updates – access to the latest software releases and performance improvements
  • Application updates – functionality tailored to changing requirements
  • Upgrade packages – enhanced passenger environment, compliance with legislation changes as well as improved cost of ownership and vehicle marketability

The Bombardier Transportation software system maintenance concept is based on four Service levels from 0 to 3 covering:

  • Level 0 = Basic software system support and monitoring (System Care)
  • Level 1 = Maintenance of the software system and execution of the existing functionalities by Updates
  • Level 2 = Further development or expansion of the system (Upgrades), whereby the content of the further development or extension is determined by Bombardier Transportation and not by the customer (“Fit for Future”)
  • Level 3 = Upgrades that are to be introduced to the vehicle on customer demand

Obsolescence management services

Obsolescence is a key risk for any maintainer or operator and represents a significant challenge in the lifetime of the product. Original equipment manufacturers for hardware or software can reduce support service over product lifetimes:  

Bombardier provides customized solutions fitting to client’s needs from "Obsolescence monitoring" up to "Full Obsolescence management package throughout the entire product life cycle for HW & SW including redesign and re-introducing of replacement products if required":

  • Obsolescence monitoring – early notification for defined hardware
    • Ensure availability of critical components by constant market screening
  • Obsolescence management – ensuring material continues to be available
    • Solutions through maintenance engineering for upcoming obsolescence cases
    • Management of last-time-buys and special storage over equipment lifetime
  • Readiness to serve – skills and resources are retained, ready to support hardware and software
    • Preserve and maintain the testing and production infrastructure to ensure repair and re-production of spare parts
    • Skilled people with the right knowledge as a key enabler
    • Perform SW Upgrades for new functionalities (devices with compatible operating system/interfaces and tools/firmware for the equipment)
  • Lifecycle obsolescence
    • Re-design and re-introduction of replacement hardware components and software (e.g. Displays)
    • Collaboration model with customer to use its competences
  • Life-time service support
  • Hardware and software obsolescence risk managed by Bombardier Transportation
  • Cost control via monthly fee and fixed prices per event to guarantee plannable expenses over product lifetime

Design authority

  • Asset management of all design aspects and documentation help to support ISO accreditation
  • Document control and management
  • Safety, efficiency and flexibility are guiding principles in Bombardier’s product development

Innovation Driver Assistant Systems

Bombardier is developing Driver Assistant Systems for different needs as well as for new and existing vehicles.

  • Obstacle Detection and Collision Prevention (ODAS)
  • Pedestrian protection with airbags
  • Automatic shunting
  • Autonomous driving (Autostabling)
  • Optical Signal Recognition

Mechatronic

Safety, efficiency and flexibility are guiding principles in Bombardier’s product development.

Four mechatronic solutions using a modular system with standard components have been developed and can be applied to the full portfolio of FLEXX Bogies:

  • FLEXX Tronic technology with Active Radial Steering (ARS)
  • FLEXX Track – track condition monitoring. Sensors on bogies for infrastructure surveillance
  • FLEXX Guide – bogie condition monitoring
  • FLEXX Tronic WAKO – roll movement compensation

These four applications represent major customer benefits in terms of maintenance and costs.

#Anchor : Reference projects

Reference projects

Services has around 8,000 employees maintaining over 15,000 vehicles globally. However, Bombardier Transportation Services footprint varies by geography, based on the different regional market characteristics. In 2019, we have 618 Services projects in 14 countries. In addition, our Services function has leveraged an effective value proposition, continuously delivering sales growth and high profitability, with more than 290 new contracts signed in 2018.  

Learn more about our Services projects worldwide in the following section.

#Anchor : Contact

Contact

Jennifer Guillette

Services Americas

Francois Jegousse

Services Europe

Pierre Cicion

Services Middle East and Africa

Gabi Mason

Services Asia

Doug Cai

Services Australia